Contact
HOME
About
BLOG
CATEGORIES

be social

PRO ORGANIZER STUDIO

PRO ORGANIZER STUDIO

Podcast Episode 17: Creating a Luxury Experience with Liz Brigham

Jun 26

Welcome to Episode 17: Creating a Luxury Experience with Liz Brigham


In this week’s episode, I am interviewing Liz Brigham, a dear friend of mine as well as the Manager of Ageless Remedies, a luxury medical spa in Charlotte, NC. I invited her on for a special chat all about creating luxury customer service experiences! She has lots of great tips for building your confidence and designing your services around your customer’s true needs. Don’t miss this one if you have ever felt nervous about targeting affluent clientele for any reason.

What We Talk About:


(00:00) – Introduction to this episode
(01:02) – Introduction to Liz Brigham
(03:36) – How Liz got into the customer service field
(06:38) – How Liz integrates team members that fit the company culture
(09:48) – Who is Liz’s niche target market
(10:56) – How Liz trains her team to be customer-centric
(19:12) – Liz explains why referrals are so powerful
(21:27) – What role confidentiality plays in luxury businesses
(33:29) – The hesitancy around investing in luxury services
(37:34) – How to convey trust in your business
(46:39) – How to start targeting high-end clientele
(51:54) – The number one way to exude confidence in selling your services
(01:00:26) – How Liz handled a difficult customer service issue
(01:16:28) – Episode Wrap-Up

Liz Brigham, Ageless Remedies

Liz Brigham is a dear friend of mine as well as the Manager of Ageless Remedies, a luxury medical spa in Charlotte, NC. I invited her on for a special chat all about creating luxury customer service experiences! She has lots of great tips for building your confidence and designing your service around your customer’s true needs. Don’t miss this one if you have ever felt nervous about targeting affluent clientele for any reason.


Website

Want to Review Our Show?

Are you subscribed to my podcast? If not, I want to encourage you to do that if you don’t want to miss an episode. Click here to subscribe to the podcast!

Now if you’re really feeling like spreading the love, I would be so grateful if you left a review on iTunes too. Reviews help me get found + I love getting the feedback. Just click here to review!

Join our free Facebook group for podcast insiders to get notified about new episodes (plus get behind-the-scenes access and other goodies weekly)!

PodcastEpisode17CreatingaLuxuryExperiencewithLizBrigham

comments +

Leave a Reply

Your email address will not be published. Required fields are marked *

© PRO ORGANIZER STUDIO LLC 2019

Photos of jen by ANGELA ZION

|

|

DESIGN BY TONIC SITE SHOP