As pro organizers, we know that organizing can transform a house. But have you ever applied organizing principles to your financial house? There are some really smart things we do with our clients that can be adapted to work in thinking about finances, and Melissa and Jen talk about this plus how Melissa used these principles to do presentations with financial services companies for her organizing business and networking!
When we hear the words “customer service” we tend to think about retail stores–the service that you get from a store associate or how someone helps you in a retail environment. But customer service is really what we do with our clients every single day. It’s how we interact with them from the time that they first contact us to the time that we show up in their home. It’s how we communicate with them, it’s how we get them on as a client, it’s everything we do to make them feel valued.
Jennifer Mackey Mary is a personal stylist for everyday women. After growing her in-person client services for years, a family move and changing priorities led her to look to taking that service business to the online space. As professional organizers expand their services to virtual services and online courses, Jennifer has a lot of great advice on how she added these services, and what professional organizers can consider if they are looking at expanding online.
Carly Adams is one of the mentors of the Inspired Organizer® program, and after four years leading a successful professional organizing business in California, she has plenty of wisdom to share with other organizers. Carly talks to us about how she works with organizing clients, what she brings to a client relationship, how she learned what her true north was for organizing–and we talk about how we will never go back to working for someone else!
When professional organizers work with clients, emotions and psychology often come into play. Our guest today is Dr. Ania Schwartzman, who combines her clinical psychology degree with a lifetime love of fashion into her personal styling business The Fashionologist. Ania joins us to talk about what professional organizers can learn from a client’s closet, and how we can better help our clients through the organizing process by listening and asking key questions. She also tells us a little about how fashion is changing and gives us ideas about pro organizer work wardrobes as a bonus.
Jen and Melissa are talking about one of our favorite topics–when is it time to make some investments in your pro organizing business? “Investment” doesn’t have to mean multi thousands of dollars–it can mean “when is it time to hire a web designer” or “when is it time to stop using a free spreadsheet and start using an accounting system.” Knowing when to invest–and what to invest in–is important, and Jen and Melissa talk about their (sometimes very different!) philosophies on spending for your business.
Entrepreneurship can sometimes feel a little lonely. Developing a network, and finding people who can be a professional support system is important–but can be overwhelming. Today Melissa Klug and our guest Laura Brown of The Sisters of Industry podcast talk about steps you can take to build a network and a personal “board of directors” to strengthen you as an entrepreneur and a person.
Your website and Instagram are often the first ways a potential client has to connect with you–and showing your best self there is important. We offer you specifics on how to look at your website and Instagram feeds a little differently, all to provide a simpler and better experience for your dream clients. For pro organizers, your online content is key–make it fantastic!
Jen Obermeier and Melissa Klug talk about the serious–and not so serious–things they learned in 2020 we will take with us as lessons into 2021. Whether it’s Jen never going to the grocery store again (curbside pickup–never go away!) or Melissa finding the courage to leap and start an online course–the lessons from 2020 are here and making us better entrepreneurs going into 2021. (PS–Jen not going to the grocery frees her up to work on entrepreneurial pursuits! Winning all around!)
Kay Patterson is best known on the internet as The Organized Soprano–and she has the unique distinction of being a professional organizer along with being a professional classical singer. She has a superb YouTube channel where she talks about organizing, gives you tours of her own house to talk about how to stay organized–and sometimes does live interviews with people like our very own Jen Obermeier. We are happy to be able to share with you a recent YouTube Live that Jen and Kay did and hope you find it fun an informational.