When we hear the words “customer service” we tend to think about retail stores–the service that you get from a store associate or how someone helps you in a retail environment. But customer service is really what we do with our clients every single day. It’s how we interact with them from the time that they first contact us to the time that we show up in their home. It’s how we communicate with them, it’s how we get them on as a client, it’s everything we do to make them feel valued.